What Security features do they have:
They have Raised Text,UV, OVI, Microprint and Scannable 2d Barcode.
What payment methods do you offer?
We accept Bitcoin & Western Union
How do you ship the IDs?
We have several different methods for shipping, including but not limited to: USPS, Fedex, UPS and DHL
Do you offer duplicates?
I have a group order, do you offer a discount?
It depends, if the order is 5-10+ We will offer a discount.
I ordered my ID and sent my information in, now what?
Now, you wait for us to get back to you and process your order. We usually try to process orders the same day, and send them out the next day. It can sometimes take 2 days to be sent out. As soon as were done, we will ship it.
I received my ID, what should I do now?
Use it for whatever your heart desires.
Is there a shipping price?
My Payment Says Pending Still!
If you ordered with Bitcoin and your payment still says pending please submit a ticket and provide your order number, bitcoin address and other useful information. Bitcoin payments should be confirmed right away.
How To Take a Picture
Stand against a wall, solid color. Wear clothes that contrast well, get your shoulders and face in it. Make sure its in a bright room, use HQ picture and make sure your hair isn't messy.
I want to know Group Rates
Please.. the Group Rates are listed on the website. That's the lowest we will go unless you're going to order 20+.
I want to become a reseller!
If you want to be a reseller we can give you amazing prices, but you must be able to bring in 10 IDs/Week. Just let us know.
Help I submitted wrong signature!
If we notice you submitted a wrong signature we will default to our own signature for you. If you provided a not so good one, we will supply our own as well.
Getting 'Invalid File Extension' On submittion of order!
Please make sure the image you're uploading is a .jpg, or a .png and make sure they're lowercase which might help.
My ID Says 'Completed'?
Completed means your ID is ready and shipped. Open a ticket to get your tracking number
My ID Says 'Payment Received'
This means your payment is received and your ID will be worked on shortly, usually going to a 'Completed' Status or a 'In Progress' Status.
Website Not Generating Bitcoin Address!?
This happens sometimes due to so many orders happening at once and our system is trying to process them all at once and check thousands of bitcoin addresses. Please try again shortly as we are working on a fix for it.
Wrong Information on my ID!?
We use the exact information that you supply on the form, we can manually change any info if the status is Payment Received.
I have not received my ID!????
If you have not received your ID please let us know, if it say's shipped please wait at least a week before you come to us saying you have not received it. We generally provide tracking, but sometimes we can't as were on a short supply of tracking stickers. Please supply your order number, date ordered and all the info you can supply.
I need my shipping address changed!
If you need your shipping address changed, make sure your ID has NOT been shipped yet. If it has we can't. But if it hasn't we can. Please supply your order # and the new shipping information, title the support ticket with 'Shipping Address Change' and we'll do it ASAP.
I'm missing a duplicate!
Just open a ticket saying 'Duplicate Missing' provide your order number and what ID was missing and we will look into it.
Order shipped no tracking posted!?
Please be patient! We mark orders shipped in bulk, we still have to type everyones tracking number out manually as they're all different. They will be posted within a couple days if not the same day! Please do not submit a support ticket about this. Do not ask!
How long until I get my ID?
If you are doing standard shipping turnaround time will be 10-21 days from payment accepted date. If you are doing rushed shipping turn around will be 7-10 days from payment accepted date. Tracking numbers will be provided, This is included if you do group orders, 8 IDs = Same shipping price.
I ordered Rush Shipping - But did not get Rush?
If you ordered Rush Shipping, and you used bitcoin. The turnaround time will be started once the payment is accepted. Sometimes we're backed up and are late, in that event we will issue a refund at your request or can give you a duplicate ID. If you ordered Rush Shipping, and you used Reloadit. Once the payment is accepted that is when it will start. Reloadit can take some time to accept.